Handled Calls Partner Program Terms and Conditions

Effective Date: September 17, 2026

These Handled Calls Partner Program Terms and Conditions ("Partner Terms") govern participation in the Handled Calls Partner Program ("Program") operated by Handled Calls LLC ("Handled Calls," "we," "us," or "our"). By applying for or participating in the Program, you ("Partner," "you," or "your") agree to these Partner Terms.

1. Program Overview

The Program allows approved partners to earn commissions by referring qualified customers to Handled Calls. Handled Calls provides a virtual receptionist and customer workflow tool for small home service businesses. The service may answer missed and after-hours calls, capture job details, attempt to book appointments, organize callbacks, and support post-job satisfaction and review request workflows.

2. Manual Approval

All partners must be manually approved by Handled Calls. Submitting an application does not require Handled Calls to accept you into the Program. Handled Calls may approve, reject, suspend, or remove partners at its discretion.

3. Partner Eligibility

The Program is currently available to U.S.-based partners only. Good-fit partners may include marketing agencies, local SEO agencies, business coaches, consultants, software implementers, industry educators, newsletters, podcasts, and creators who serve small home service businesses.

Handled Calls may reject partners that are not a fit, including coupon sites, spam affiliates, misleading marketers, generic affiliate networks, or partners without a relevant home service audience.

4. Commission Structure

Approved partners earn 50% commission for the first 4 paid billing cycles of each qualified referred customer—approximately 4 months. Handled Calls bills subscription cycles every 28 days.

Commissions are calculated on net subscription revenue actually collected by Handled Calls from the referred customer's base subscription and additional users. Trial periods do not count as paid billing cycles.

A referral qualifies only after 30 consecutive days of paid, active service. Because subscription billing occurs every 28 days, the customer's second base-subscription payment must succeed before any commission becomes payable.

Each eligible paid invoice has its own 30-day clearing period measured from the date Handled Calls receives that payment. An invoice becomes available for payout only after both the referral qualification requirements and that invoice's clearing period are complete.

No commission becomes payable while the customer account is canceled, scheduled to cancel, unpaid, past due, refunded, credited, disputed, or otherwise ineligible. If the customer cancels, fails to pay, receives a refund or credit, or stops service before completing 4 paid billing cycles, no further commission is owed after the last eligible amount actually collected and retained by Handled Calls.

Partial refunds and credits reduce the related eligible revenue and commission proportionally. A full refund, dispute, chargeback, reversal, or other fully ineligible payment removes the related commission. These adjustments do not extend the 4-cycle commission window or cause a later billing cycle to replace it.

The following are excluded from commission calculations:

• usage charges;
• Verified Call charges;
• taxes;
• refunds, credits, discounts, and chargebacks;
• third-party fees, pass-through costs, and setup fees;
• non-subscription charges; and
• any amounts not actually collected by Handled Calls.

5. Customer Discount

Approved partners may receive a unique partner code. Customers who use a valid partner code at signup may receive 20% off only their first paid base-subscription billing cycle, subject to eligibility, review, and Stripe checkout or subscription configuration. The discount does not apply to additional users, Verified Calls or other AI call usage, taxes, setup fees, third-party fees, pass-through charges, or any other charge.

6. Referral Tracking

Each approved partner receives a unique partner code. The partner code entered by the customer during signup is the primary method of referral tracking. Handled Calls stores the submitted code with the customer account and reviews it before referral credit or an eligible discount is applied.

If no partner code is entered, Handled Calls may manually credit a referral only if the partner submitted the referral before the customer signed up and the customer starts a trial or subscription within 60 days of that submission. Manual referral submissions expire after 60 days.

Handled Calls may determine referral credit in good faith if there is a missing code, duplicate claim, dispute, suspected abuse, existing sales relationship, or conflicting referral record.

7. Qualified Referrals

A qualified referral must be a new Handled Calls customer that:

• uses a valid partner code at signup or is approved by Handled Calls as a manual referral;
• was not already a Handled Calls customer;
• was not already in active sales discussions with Handled Calls;
• was not previously referred by another partner;
• is not a self-referral, duplicate account, or related account created to earn commission or discounts;
• becomes a paying customer;
• completes at least 30 consecutive days of paid, active service;
• successfully completes the second base-subscription payment; and
• complies with Handled Calls' customer terms and policies.

8. Payouts

Handled Calls reviews commissions monthly and ordinarily initiates eligible ACH payouts by the 15th day of each month for balances that cleared through the final day of the prior calendar month. A commission is included only after the referral qualifies, that invoice's 30-day clearing period is complete, and the customer and payment remain eligible at the cutoff.

The minimum payout threshold is $50. If a partner's payable balance is below $50, the balance rolls forward until the threshold is met. If Handled Calls ends an eligible partner's participation without cause, Handled Calls will ordinarily pay the final valid balance even if it is below $50, subject to these Partner Terms. Partners must provide accurate tax and payout information, including a completed Form W-9, before receiving payment.

Payout records may be shown as scheduled, paid, failed, or returned. A scheduled payout is not paid until Handled Calls records bank confirmation. Failed or returned payouts remain subject to correction and rescheduling.

If a customer payment is partially refunded or credited, the related commission is reduced proportionally. If a customer payment is fully refunded, credited, reversed, charged back, disputed, or otherwise not retained by Handled Calls, the related commission may be withheld or reversed. An adjustment discovered after payment creates a negative partner balance that is deducted from future payouts; Handled Calls does not automatically debit the partner's bank account.

Commission is calculated without subtracting Handled Calls' ordinary payment-processing fees. Taxes, usage, third-party charges, pass-through costs, and the other exclusions in Section 4 remain non-commissionable.

Handled Calls may withhold or delay payment if required information is missing, if a referral is disputed, if fraud is suspected, if the referred customer has not satisfied the payment hold period, or if the partner has violated these Partner Terms. No interest accrues on unpaid, delayed, disputed, or rolled-forward balances.

9. Tax Information

Partners are responsible for all taxes related to commissions they receive. Partners must provide a completed Form W-9 and requested payout information before receiving any commission payment. Handled Calls may issue tax forms as required by applicable law.

10. Self-Referrals

Self-referrals are not allowed unless approved by Handled Calls in writing. Partners may not create or refer related accounts solely to earn commission or receive discounts.

11. Referral Contact Information

If Partner submits referral contact information to Handled Calls, Partner represents that it has the right to provide that information and that its referral activities comply with applicable laws, privacy obligations, and contractual obligations.

12. Promotional Rules

Partners must promote Handled Calls honestly, accurately, and professionally. Partners may not:

• make false, misleading, or unsupported claims;
• promise booked jobs, revenue outcomes, or specific review ratings;
• claim that Handled Calls stops unwanted reviews;
• say that Handled Calls sends promotional text campaigns;
• say that Handled Calls sends hands-off follow-up sequences to unbooked callers;
• describe Handled Calls as an emergency service or 911 service;
• misrepresent pricing, features, discounts, or availability;
• use spam, cold SMS, robocalls, or unlawful marketing methods;
• bid on Handled Calls branded terms without written approval;
• impersonate Handled Calls;
• use Handled Calls logos, screenshots, or branding in a misleading way;
• create websites, ads, or profiles that appear to be owned by Handled Calls without approval;
• use coupon sites or public coupon directories without written approval;
• offer incentives for reviews;
• encourage fake, biased, or non-genuine reviews; or
• suggest that customers receive a discount, payment, or other benefit for leaving a review.

13. Disclosure Requirements

Partners must clearly disclose their relationship with Handled Calls when promoting the service. A disclosure should make clear that the partner may receive compensation if someone signs up through the partner's link or code.

The disclosure must be placed near the recommendation, link, code, or endorsement and must be easy to notice and understand. Example disclosure: "I may earn a commission if you sign up for Handled Calls through my referral."

Partners are responsible for complying with applicable advertising, endorsement, privacy, email, and communications laws.

14. Brand Use

Partners may use approved Handled Calls marketing materials only for the purpose of promoting Handled Calls under the Program. Partners may not modify Handled Calls branding, imply endorsement beyond participation in the Program, or use Handled Calls materials in a misleading way.

Handled Calls may require partners to edit or remove any content that violates these Partner Terms or misrepresents the service.

15. Dedicated Partner Pages

Handled Calls may create dedicated partner landing pages for select partners. Partner pages are optional and may be created, modified, or removed by Handled Calls at its discretion.

16. Termination

Either party may end participation in the Program at any time. Handled Calls may suspend or terminate a partner immediately for violating these Partner Terms, engaging in fraud, using misleading promotion, harming the Handled Calls brand, or failing to comply with applicable laws.

If a partner is removed for cause, unpaid commissions may be forfeited where permitted by law.

17. Changes To The Program

Handled Calls may update, modify, pause, or discontinue the Program at any time. If material changes are made, Handled Calls will make reasonable efforts to notify active partners.

18. Independent Relationship

Partners are independent contractors and are not employees, agents, franchisees, joint venturers, or legal representatives of Handled Calls. Partners may not bind Handled Calls to any obligation or make commitments on behalf of Handled Calls.

19. Limitation

Handled Calls does not promise that any partner will earn commissions or that any referred customer will sign up, remain paid, or generate commissionable revenue.

20. Contact

Questions about the Program may be sent to hello@handledcalls.com.