Clear answers before you start.

Handled Calls combines a virtual receptionist with a simple customer relationship manager (CRM). It answers calls, saves what the customer needs, keeps the next step clear, tracks jobs, and helps with review follow-up.

It is built for small home service businesses such as plumbers, HVAC companies, electricians, roofers, landscapers, and small contractors that need better call coverage without hiring full-time office staff.

It covers the customer basics most small teams need first: calls, requests, notes, jobs, history, and next actions. It is intentionally simpler than a large field-service platform and much more organized than voicemail.

Yes. During business hours, you can have calls reach Handled Calls after your chosen number of rings. After hours, calls can go directly to the virtual receptionist. We’ll help you choose a setup that fits how your team answers today.

No. It works alongside your current phone service through call forwarding, so you’ll keep your existing carrier and customer-facing number.

During business hours, calls can be answered after your chosen number of rings. After hours, they can be answered immediately so callers get a professional response when your team cannot pick up.

It can collect the caller's name, phone number, service address, issue, urgency, preferred timing, and other job notes so your team can understand what happened quickly.

When instant voice booking is enabled, the virtual receptionist can check your saved availability and create a job after the caller chooses an eligible time. Otherwise, it captures the appointment request for your team to review. Website appointment requests wait for owner approval.

Handled call records can include the request, summary, caller details, next action, booking status, notes, and linked customer or job. Recordings and transcripts appear when they are available from the call provider.

The virtual receptionist is designed to sound clear, polite, and professional. When appropriate, it can offer a callback from your team.

Yes. During onboarding, you provide straightforward details about your business, schedule, services, service area, and call preferences. Setup support helps you adjust the workflow.

Yes. Likely spam calls can be flagged so they are easier to ignore and do not distract your team from real customer calls.

Multilingual call handling may be supported depending on your account setup. The best approach can be reviewed during onboarding.

It won’t make up an answer. It can collect the question, the caller’s details, and the best next step so someone on your team can follow up with the right information.

Yes. You set the services, hours, job lengths, notice windows, and availability that can be used for booking. Requests that don’t fit those rules can wait for your review instead.

The receptionist can capture what happened, how urgent it is, and the caller’s contact details so your team has the context to respond. Handled Calls isn’t an emergency service, and callers in immediate danger should call 911.

Handled Calls can send configured booking confirmations, appointment reminders, satisfaction checks, and the review link that follows a positive satisfaction reply—but only when the customer has explicitly opted into texts. Your team sends and replies to other customer texts from its own phone or messaging app; Handled Calls opens or copies suggested wording rather than sending those messages in the app.

No. It does not send marketing texts or hands-off customer follow-up sequences. Unbooked opportunities are prioritized in the app so your team can decide when and how to follow up.

After a job is marked complete, a team member can send one satisfaction check to an opted-in customer. If the customer replies positively, Handled Calls automatically sends one of your saved review links. A negative reply stays in the app for personal follow-up.

Handled Calls sends operational customer texts only when explicit SMS consent is logged and blocks sending after an opt-out. Your team remains responsible for consent, content, and opt-out requirements for messages it sends outside Handled Calls.

Yes. You can save the review links you want Handled Calls to use, including your preferred Google review page, and manage them as your business needs change.

Create an account, complete the required business setup, and start the card-backed trial through secure Stripe Checkout. Handled Calls contacts you within 1 business day to activate your assigned number and guide call forwarding. Calls are not answered until activation and forwarding are complete.

No. Most businesses keep their current customer-facing number and forward calls to the Handled Calls number assigned during activation.

The app works from a phone or computer in a web browser, with a workflow designed for quick scans between jobs.

Handled Calls checks the business hours, services, job length, notice window, time off, team availability, and existing jobs saved in the app. It does not currently sync with Google Calendar, Outlook, or another external calendar.

Handled Calls is $89 every 28 days after the trial, and the base plan includes one user seat. The subscription and any $29 additional seats are charged in advance at the start of each 28-day period. Verified Calls are $1.89 each, counted during the period, and charged after that period ends. At a period boundary, one Stripe invoice may include the next fixed plan charge plus Verified Calls from the period that just ended.

A Verified Call is a completed virtual-receptionist conversation with a real customer. Legitimate service requests, questions, and follow-ups count even when the caller does not book.

Spam, fraud, wrong numbers, failed calls, unusable audio, and quick hang-ups are not Verified Calls. They are not billed and do not use a free trial call.

Handled Calls does not use call credits. Verified Calls simply cost $0 during the 14-day trial and $1.89 each afterward. The trial has no call-count cap, but fair-use terms apply.

Yes. Verified Calls are free throughout the 14-day trial, with no call-count cap. A valid payment method is required, but you are not charged the base subscription until the trial ends. The subscription renews automatically unless you cancel before the trial ends. Fair-use terms still apply: unusually high or abusive use may be reviewed, and Handled Calls may limit or discontinue virtual receptionist answering as described in the Terms.

No. The subscription renews every 28 days and has no long-term contract.

Yes. You can cancel before renewal to stop future charges. Usage that has already been processed may still be billed at the end of the cycle.

For first-time customers, Handled Calls offers a first-month satisfaction guarantee while that guarantee is advertised at signup or checkout. If eligible, the first paid base subscription fee can be refunded. Usage charges, third-party fees, seat fees, chargebacks, abuse, and accounts that violate the terms are excluded.

Have your business hours, services, service area, booking preferences, and the phone number you want to forward ready. We’ll guide you through the rest and help test the call flow before it goes live.

Unless you cancel first, the paid subscription begins when the 14-day trial ends. The base plan and active seats are charged in advance for the first paid 28-day period. Verified Calls are then counted during that paid period and charged after it ends. Trial-period Verified Calls remain free.

Yes. The base plan includes one user seat, and you can add more team members as needed. Additional users are $29 every 28 days.

Third-party voice providers may record and process calls to provide the service.

No. Payments are processed through Stripe, and full card numbers are not stored by Handled Calls.

No. Handled Calls is not a 911 or emergency service and should not be used for emergencies.

Email hello@handledcalls.com or call 712-308-6719. Include your business name and the call, lead, job, or setting involved so the team can investigate quickly.

Only people invited to your business account should have access. Owners and admins can manage team membership and roles, and each person should use their own sign-in rather than sharing credentials.