Most businesses forward their current phone number. We help you get that connected after onboarding.
Frequently asked questions
Plain answers before you start.
Handled is built for busy home service owners who want fewer missed opportunities, clearer callbacks, and a calmer day without learning complicated software.
Not sure yet?
Call the demo line first. You can hear how the AI receptionist handles a real service-business call before you create an account.
The 14-day trial includes 100 calls, so you can see the workflow before deciding.
After onboarding, a real person reaches out within 1 business day to help with setup and questions.
Answers by topic
Everything important, without the software jargon.
Overview
Handled Calls is an AI receptionist and simple front-desk workflow for home service businesses. It answers missed and after-hours calls, captures job details, attempts to book appointments, organizes callbacks, and supports review request workflows.
Handled is built for small home service businesses such as plumbers, HVAC companies, electricians, roofers, landscapers, and small contractors that need better call coverage without hiring full-time office staff.
It is simpler than a large field-service platform and more organized than voicemail. You get call answering, booking attempts, callbacks, customer records, job status, and review follow-up in one calm workflow.
Calls, Booking, And Workflow
During business hours, Handled can answer after your chosen number of rings. After hours, it can answer immediately. The goal is to make sure callers get a professional response when your team cannot pick up.
Handled can collect the caller's name, phone number, service address, issue, urgency, preferred timing, and other job notes so your team can understand what happened quickly.
Handled attempts to book appointments using your availability and onboarding preferences. If the caller does not book, the opportunity is organized for a manual callback.
Yes. Calls, summaries, job details, notes, callbacks, status, assigned users, and review follow-up stay organized in the app.
Handled is designed to sound clear, polite, and professional. If appropriate, it can explain that it is an AI assistant and offer an owner callback.
Yes. During onboarding, you provide plain-English details about your business, schedule, services, service area, and call preferences. We help you tune the setup.
Yes. Likely spam calls can be flagged so they are easier to ignore and do not distract your team from real opportunities.
Handled can support multilingual call handling depending on provider configuration and account setup. We can help review the best setup during onboarding.
Texts, Reviews, And Consent
Handled is built around consent-based operational texts, such as booking confirmations, reminders, job updates, satisfaction checks, and review request workflows.
No. Handled is focused on operational messages related to calls, bookings, job updates, satisfaction checks, and review workflows. Unbooked opportunities are prioritized in the app so your team can decide how to follow up.
After completed jobs, Handled supports satisfaction checks and review request workflows so feedback and review activity stay organized. More consistent follow-through can help satisfied customers find the right place to share their experience.
Yes. Handled supports common opt-out keywords such as STOP and helps keep suppressed numbers from receiving further operational texts.
Setup, Pricing, And Billing
You create an account, answer a few business questions, start the secure trial, and then we reach out within 1 business day to help with forwarding your number and getting comfortable in the app.
No. Most businesses keep their current number and forward missed or after-hours calls to Handled. New numbers and number porting can also be supported when needed.
You can use Handled from your phone or from a computer in a web browser. The workflow is designed to be easy to scan between jobs.
Handled uses the availability and preferences you provide during onboarding to attempt booking when appropriate. If your business has a specific calendar workflow, we can help review it during setup.
Handled is $89 every 28 days after the trial. AI-handled calls are $1.89 per call, and additional users are $29 every 28 days. The base plan includes one user seat.
Yes. The trial lasts 14 days and includes 100 calls. A valid payment method is required, but you are not charged the base subscription until the trial ends.
No. Handled is month-to-month with no long-term contract.
Yes. You can cancel before renewal to stop future charges. Usage that has already been processed may still be billed at the end of the cycle.
For first-time customers, Handled offers a first-month satisfaction guarantee while that guarantee is advertised at signup or checkout. If eligible, the first paid base subscription fee can be refunded. Usage charges, third-party fees, seat fees, chargebacks, abuse, and accounts that violate the terms are excluded.
Security, Data, And Support
Handled Calls may use third-party voice providers that record and process calls to provide the service.
No. Payments are processed through Stripe. Handled does not store full card numbers.
No. Handled is not a 911 or emergency service and should not be used for emergencies.
Email hello@handledcalls.com or call 712-308-6719. Support is U.S.-based and available 9 AM to 5 PM Central Time on business days.