Handled Calls recorded test call

Recorded test call with a human caller and our virtual receptionist. This is a demonstration, not a customer call; wording and availability vary by business.

Receptionist: Thank you for calling Mike's Plumbing. I'm the automated virtual assistant. This call is recorded and transcribed. How can I help you today?

Caller: Hi, my faucet's been leaking the past few days and I was wondering if someone could come out and take a look at it.

Receptionist: I can help with that. Is this for your home or a business?

Caller: This is for my home.

Receptionist: May I have your full name?

Caller: Yeah, this is Alex Miller.

Receptionist: And could you spell your last name for me?

Caller: Sure, it's M-I-L-L-E-R.

Receptionist: Just to confirm, Alex Miller, M-I-L-L-E-R, is that correct?

Caller: That's correct.

Receptionist: Should we use the number you're calling from as the best number to reach you?

Caller: Yeah, you can use this number.

Receptionist: What's the address where you need service?

Caller: I'm over here at 716 Davenport Street in Omaha.

Receptionist: I found this address, 716 Davenport Street, Omaha, Nebraska, 68102. Is that correct?

Caller: That's right.

Receptionist: Got it, that's in our service area. What day or time would you prefer?

Caller: Monday would be preferable. Do you guys have anything?

Receptionist: I have Monday, September 21st at 2 p.m. or 4 p.m. available. Would either work?

Caller: Can we do 2 p.m.?

Receptionist: I've booked your appointment for Monday, September 21st at 2 p.m. Is it okay if Mike's Plumbing texts you a booking confirmation and, after the job, a quick review request? It's optional. Message and data rates may apply, and you can reply STOP any time. Do you agree?

Caller: Yeah, that's okay.

Receptionist: Thanks. You're all set for booking texts. Anything else I can help with today?

Caller: No, that should do it. I appreciate it.

Receptionist: Thanks for calling Mike's Plumbing. Have a good day.